Privacy Notice

This website is operated by Evolve 3 Holdings Pty Limited, trading as Evolve III.

For privacy enquiries, requests or complaints, contact:

We collect information you provide through our website forms and related correspondence, including:

• Product and business enquiries: your name, email address, organisation, country or region, enquiry type, products or solutions of interest, quantities, intended timeline and message.
• Newsletter subscriptions: your email address.
• Warranty registrations and support: your name, email address, organisation where provided, country, product model, serial number, purchase details, supporting documents and information about your service request.

Please provide only information relevant to your request. You may redact unrelated personal or payment information from proof-of-purchase documents.

Our website does not ask you to enter payment card details.

When you submit a website form, our hosting and security services process technical information including your IP address, browser or device user-agent and request logs. We use this information to operate the website, prevent abuse and investigate errors. The site loads web fonts from Google, which may receive technical request information such as your IP address. We do not currently use advertising trackers or third-party analytics tools on the site.

You may contact us with a general question without identifying yourself where practical. However, we may need contact, purchase or device details to respond to a specific enquiry or provide warranty service.

We use personal information to:

• Respond to enquiries and discuss products, quotations, partnerships or deployments.
• Send product and company updates when you subscribe.
• Register products, issue registration references and confirmations, and manage warranty or support requests.
• Maintain relevant correspondence and service records.
• Meet applicable legal obligations and resolve disputes.

Submitting an enquiry or registering a product does not itself subscribe you to our newsletter.

Website form submissions are stored in our managed website database. Uploaded proof-of-purchase documents are stored in a private storage area rather than being published on the website.

Enquiry notifications and registration confirmations are processed through our email delivery provider. Relevant correspondence may also be held in our business email systems.

Access is limited to authorised personnel and service providers who need the information to perform their duties or deliver services on our behalf.

We use service providers to operate our website, database, file storage and email services.

When necessary to respond to a request, supply products or provide support, we may share relevant personal information with Evolve III related companies, distributors or service partners. We limit that sharing to information reasonably needed for the relevant purpose.

Some service providers, related companies, distributors or service partners may store or access personal information outside your country. Where personal information is handled overseas, we take reasonable steps required by applicable law in relation to that handling.

We may also disclose information where required or permitted by applicable law.

We retain personal information for as long as reasonably necessary for the purposes described in this notice, including relevant warranty, recordkeeping, legal and dispute-resolution requirements. When information is no longer needed, we take reasonable steps to delete it or de-identify it, unless retention is required by law.

We take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage system can be guaranteed completely secure.

You can unsubscribe from marketing updates at any time by emailing info@evolveiii.com and asking to be removed.

Unsubscribing from marketing does not prevent us from sending messages needed to respond to your enquiry or manage your product registration, warranty or service request.

You can contact info@evolveiii.com to request access to personal information we hold about you, ask us to correct inaccurate information or request deletion.

We may need to verify your identity before acting on a request. We will consider requests in accordance with applicable law. Some information may need to be retained for legal obligations, warranty administration or dispute resolution. If we cannot fulfil a request, we will explain the reason, where permitted.

If you have a concern about how we handle personal information, contact info@evolveiii.com with the details.

We will review your complaint, investigate the relevant circumstances and respond.

Where the Australian Privacy Act applies, you may contact the Office of the Australian Information Commissioner if your complaint remains unresolved after giving us a reasonable opportunity to respond. Depending on your location and applicable law, you may also have rights to complain to another privacy regulator.

We may update this notice when our practices or legal requirements change. The current version will be published on this page with its updated date. Where required by law, we will provide additional notice of significant changes.